針對電信基礎運營商的具體需求，提出了一種由客戶管理域、業務管理域和網絡／資源管理域構成的BSS／OSS系統基本結構；為了基本結構的細化，對各管理域的業務元構件進行了描述。為建立BSS／OSS系統的業務處理框架，根據運營商的業務特征，提出了抽象的業務元構件集的概念，通過對不同業務層面上業務元構件集的集成，設計了BSS／OSS系統的業務處理框架；參照業務處理框架描述的信息流，設計了BSS／OSS系統的信息模型。
關 鍵 詞 電信基礎運營商; 業務／運行支撐系統; 模型; 管理

Abstract According to the realistic requirement of telecom operators, the basic architecture of BSS/OSS was given out. The architecture consisted of three management domains: customer management domain, service management domain and network/resource management. The service cell components of each domain were defined to modify the architecture. Using the concept of abstract components set, the service-handling chart of BSS/OSS was released based on the characteristics of telecom operators service. The information model of BSS/OSS was designed in final.
Key words telecom operators; BSS/OSS; model; management